Verifone Upgrade Requirement. Why is my HypercomOptimum terminal not working A software certificate contained in the following terminals expired on October 1. Earlier this year, we made an update available for service providers to ensure continued operation of the devices beyond the software expiration date. How can I fix my HypercomOptimum terminal or get a replacementTerminals use specific applications loaded by your service provider. Verifone does not have access to these applications. If you use any of the HypercomOptimum terminal models mentioned above and they have stopped working or you are receiving an error message such as Security Error, Call Service Provider, please contact your service provider to discuss available options. Birds Of Prey Full Series. How can I contact my service provider Your service providers contact information should be located on the bottom of your terminal andor printed on your monthly statement. What should I do if Im unable to get in contact with my service provider If you are unable to reach your service provider using the contact information located on your terminal andor printed monthly statement, please complete and submit the form by clicking on the link below, and one of our support specialists will help you contact your service provider. Verifone Software S' title='Verifone Software S' />Again, due to specific application requirements, VerifoneHypercomOptimum cannot provide assistance directly to merchants. Only your provider can make the necessary updates. If you still have questions or concerns please fill out the contact form for your region. A software certificate contained in the following terminals expired on October 19, 2015. Earlier this year, we made an update available for service providers to. Terminal Product Strategy Principles 11 Key product principles to align with Verifones strategic direction Simple, common, modular and global platforms with a.